Terms and Conditions

Eligibility and acceptable use

The Website is intended for users who can lawfully enter into a contract in their jurisdiction. If you use the Website on behalf of a business, you confirm that you have authority to bind that business. You agree to provide accurate information when you contact us, place an order, or make a booking, and to keep such information up to date where it affects fulfillment or safety.

You agree to use the Website only for lawful purposes. You must not attempt to gain unauthorized access to our systems, interfere with the proper working of the Website, introduce malware, or use automated means to scrape, harvest, or overload the Website without our prior written consent. We may suspend or restrict access where we reasonably believe these rules have been broken.

Products, pricing, and availability

Product descriptions, photographs, ingredients (where shown), shades, sizes, and prices are provided for general information and may change without notice. Colours and finishes can look different on screen than in person; if you are uncertain, we encourage you to visit us in store or ask our team before purchasing. We aim to keep the Website accurate, but occasional errors may occur—for example, a price or stock level shown online may not reflect what is available at checkout or in our boutique.

Where a product is unavailable after you have placed an order, we will use reasonable efforts to notify you and offer alternatives, a revised timeline, or a refund of amounts paid for the unavailable item, in line with the process communicated to you at the time.

Orders, payment, and delivery

Placing an order through the Website constitutes an offer to purchase. We may confirm acceptance by email, message, or by preparing your order for collection or shipment. Specific payment methods, delivery areas, fees, and timeframes depend on what we offer at checkout and may be updated from time to time. Risk of loss or damage to goods may pass to you on delivery or collection, as stated in the terms that apply to your specific order.

You are responsible for providing complete delivery details and for receiving the order or arranging redelivery if a courier cannot complete drop-off. Additional charges may apply where address information is incorrect or where repeated delivery attempts are required.

Salon services, bookings, and cancellations

Salon and nails-parlour appointments may be requested through the Website, by phone, or in person, depending on what we make available. Service duration, pricing, and preparation instructions may be confirmed when you book. Please arrive on time; late arrival may mean we need to shorten the service or reschedule so that other guests are not disadvantaged.

We may apply a cancellation or no-show policy—such as a fee or requirement to secure future bookings with a deposit—where this is communicated at the time of booking or on our booking channels. If you need to reschedule, contact us as early as possible using +254 788 508 836 or the contact options on the Website.

Services are provided with reasonable care and skill. Results can vary depending on hair type, skin condition, allergies, and home care. You should inform us of any allergies, sensitivities, or medical considerations that could affect your service or product recommendations.

Returns, refunds, and hygiene

Return and refund rights depend on the nature of the product, whether it has been opened or used, and applicable consumer law. Sealed, unused items may be returnable within the window and conditions we publish at the point of sale or on your receipt. For hygiene and safety reasons, certain items (such as opened cosmetics, tools that cannot be resold, or personalized goods) may not be eligible for return unless faulty or misdescribed.

If you believe a product is defective, please contact us promptly with details and, where helpful, photographs. We will work with you to resolve the matter in line with our policies and the law.

Intellectual property

Unless otherwise stated, all content on the Website—including text, graphics, logos, layout, photographs, and downloadable materials—is owned by or licensed to Glochammy and is protected by copyright, trademark, and other intellectual property laws. You may view and print reasonable portions for personal, non-commercial use related to shopping or booking with us. You may not copy, modify, distribute, sell, or create derivative works from our content without prior written permission.

Third-party links and services

The Website may contain links to third-party websites, payment providers, maps, or social platforms. Those services are governed by their own terms and privacy policies. We do not control and are not responsible for their content or practices; linking does not imply endorsement.

Disclaimer and limitation of liability

The Website and its content are provided on an "as is" and "as available" basis to the fullest extent permitted by law. While we strive for reliability and security, we do not warrant that the Website will be uninterrupted, error-free, or free of harmful components. General product or skincare information on the Website is not a substitute for professional medical advice; consult a qualified practitioner for concerns about reactions or conditions.

To the fullest extent permitted by applicable law, Glochammy and its team shall not be liable for any indirect, incidental, special, consequential, or punitive loss, or for loss of profit, data, or goodwill, arising from your use of the Website or services. Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence where applicable.

Indemnity

You agree to indemnify and hold harmless Glochammy from claims, damages, losses, and reasonable legal costs arising from your breach of these terms, your misuse of the Website, or your violation of any third-party rights, where such claims are not caused by our own unlawful act or gross negligence.

Governing law and disputes

These terms are governed by the laws of the Republic of Kenya, without regard to conflict-of-law principles that would require applying another jurisdiction's laws. Courts in Kenya shall have non-exclusive jurisdiction over disputes arising from or related to these terms or the Website, subject to any mandatory consumer protections that apply where you live.

Changes to these terms

We may update these Terms of Use from time to time to reflect changes in our business, the law, or how the Website works. The "Last updated" date at the top of this page will change when we publish a revision. Continued use of the Website after changes take effect constitutes acceptance of the revised terms, except where applicable law requires your explicit consent where stricter rules apply.

Contact

Questions about these terms? Contact us at hello@glochammybeauty.com, call +254 788 508 836, or visit us at Kilifi, Charo Wa Mae — near Msenangu Butchery, Kilifi, Kenya.